VERINT - Powering Actionable Intelligence

Vector Communications brings VERINT - Contact Center Recording, Quality Monitoring, and Analytics Solutions to the Romanian market.


Since 1994, Verint has been a trusted leader in call recording, quality monitoring, and analytic solutions for contact centers. Our innovative, award-winning solutions are built on the latest technology and designed by professionals with experience in a broad range of industries.

ULTRA — Improving Quality Company Wide

ULTRA is an enterprise-class call recording platform and suite of solutions that helps contact centers improve quality, reduce liability and loss, manage risk, increase regulatory compliance, and deliver a market-winning customer experience.

ULTRA features full-time call recording, intelligent evaluation forms, and powerful eCoaching so that supervisors can help agents increase efficiency and improve performance.

ULTRA speech analytics, data analytics, and screen analytics reveal the root causes of agent performance and call outcomes, and ULTRA post-call survey integration helps companies understand how specific interactions build customer perceptions and define the customer experience.

These fully integrated analytic solutions identify the calls that are most relevant to business objectives, and they provide valuable insights about the activities that shape customer loyalty and value — from the quality of agent performance to billing issues, delivery delays, competitive threats, and defective products. And ULTRA’s dashboard-style portal and powerful drill-down reports deliver this valuable business intelligence to every department that touches your customers — in the contact center and company wide.

Virtual Call Centers, Branch Locations, and Outsourced Operations

ULTRA’s flexible deployment module scales to vast geographies, virtual call centers, branch locations, and outsourced operations, adapting to the new challenges and dynamic nature of your operations. The open, standards-based ULTRA architecture provides easy interoperability with your IT infrastructure and lets you use virtually any online or offline storage, with easy connectivity to specialized storage solutions from leading storage vendors. ULTRA delivers long-term investment protection and lasting value.

Solutions for Small to Midsize Contact Centers Verint provides powerful recording, quality, and transaction management solutions for contact centers staffed by 10 to 150 agents. ULTRA Express Quality Management provides monitoring, evaluation, coaching and development tools for enhancing agent performance, optimizing processes, and improving consistency of service. Audiolog captures every transaction in its entirety and makes it easy for staff to rapidly retrieve and review recordings, facilitating regulatory compliance, expediting dispute management, and helping to reduce both risk and customer churn.

A Full-Service Organization

Verint is a full-service organization committed to delivering the highest quality service for the life of your Verint solution. From the time your solution is planned, until long after it is installed, the Verint Consulting and Customer Services teams are dedicated to helping you achieve your business goals.

That’s why leading organizations around the globe rely on Verint to help them address a multitude of business challenges – from optimizing the workforce to managing risk and compliance – from strengthening customer relationships to maximizing customer value.