CONTACTIS - CALL CENTER PLATFORM

As the leading mid-size contact center suite, Contactis allows businesses to manage their customer interactions in an efficient and cost effective way. Contactis allows the smooth integration of different business support systems providing a core-underlying infrastructure for enterprise interactions management. It captures all the important information about the customer related processes within the enterprise allowing management to monitor, manage and optimize potential bottle-necks. Contactis means performance and optimization. Wind Telecom customers, who base their customer interactions on Contactis, have recorded from 30% up to 150% productivity boost, which has a direct impact on their company\'s bottom line.

The Contactis contact center suite includes:

•   automatic call distribution engine,
•   inbound and outbound campaigns management,
•   extensive management tools with real time and historical data analysis,
•   advanced IVR module for speech enabled self-care applications,
•   full featured internet options including chat and web callback,
•   development tools for seamless system extensions,
•   integration with Microsoft CRM and other business solutions.


Contactis supports dozens of switches and IP infrastructures from leading companies such as Alcatel, Cisco, Nortel, Siemens, and others.